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Terms and Conditions

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Terms and Conditions

Last updated: 9 November 2026

These Terms and Conditions ("Terms") govern your use of DotSaap (dotsaap.site), a web platform for sending and automating WhatsApp messages ("the Service"), operated from Cairo, Egypt. By creating an account or using the Service you agree to these Terms. If you do not agree, do not use the Service.

1. The Service

DotSaap lets you connect your own WhatsApp number by scanning a QR code, send single and bulk messages, schedule messages, run automatic replies (chatbot), manage contacts and templates, and integrate through our REST API and webhooks. Features and limits depend on the plan you choose.

2. Relationship with WhatsApp

DotSaap is an independent service. It is not affiliated with, endorsed by or sponsored by WhatsApp LLC or Meta Platforms, Inc. The Service connects to WhatsApp through the "Linked devices" feature and does not use the official WhatsApp Business Platform (Cloud API).

WhatsApp may restrict, disconnect or ban any number at its own discretion, for example after reports of spam or unusual sending activity. You accept this risk. DotSaap is not responsible for any restriction or ban placed on your number by WhatsApp, and such a restriction is not grounds for a refund.

3. Your account

  • You must provide accurate information and keep your password and API keys confidential.
  • You are responsible for all activity on your account and on the WhatsApp numbers you connect.
  • You must be at least 18 years old, or the legal age in your country, to use the Service.

4. Acceptable use

You agree not to use the Service to:

  • Send messages to people who have not agreed to receive them from you (spam), or continue messaging people who asked you to stop.
  • Send fraudulent, misleading, threatening, harassing, hateful, sexual or otherwise illegal content.
  • Promote illegal products or services, gambling, or anything that breaks Egyptian law or the laws of the recipient's country.
  • Impersonate another person, company or government body.
  • Break WhatsApp's own terms and policies.
  • Attack, overload, reverse-engineer or try to gain unauthorised access to the Service.

You are solely responsible for the content you send and for having a lawful basis, including consent where required, to contact every recipient. We may suspend or close accounts that break these rules, without refund.

5. Plans, payments and trials

  • Prices are shown in Egyptian pounds (EGP) on the pricing page and are charged in advance for the chosen period (monthly or yearly).
  • Your plan starts when payment is confirmed and ends at the end of the paid period unless you renew.
  • Free trials and the Free plan are offered at our discretion and are limited to one per person or business. We may end or change them at any time.
  • We may change prices for future periods. Changes never affect a period you have already paid for.
  • Plan limits (messages, numbers, contacts, templates and apps) apply per subscription period and do not roll over.

6. Refunds and cancellation

Refunds and cancellations are handled according to our Refund & Cancellation Policy.

7. Your data

You keep ownership of your contacts, messages and other content. You give us permission to store and process it only to provide the Service. We handle personal data as described in our Privacy Policy. You are responsible for keeping your own copies of important data.

8. Availability

We work to keep the Service available and connected, but we do not guarantee uninterrupted operation. Planned maintenance, problems with WhatsApp, internet providers or hosting, and events outside our control may cause interruptions or delays in sending and receiving messages.

9. Limitation of liability

To the maximum extent permitted by law, the Service is provided "as is". DotSaap is not liable for indirect or consequential losses, lost profits, lost data, or losses caused by WhatsApp restrictions on your number. Our total liability for any claim is limited to the amount you paid us in the 3 months before the claim.

10. Suspension and termination

You may stop using the Service at any time. We may suspend or terminate your account if you break these Terms, if your use puts the Service or other customers at risk, or if required by law. After termination we may delete your data after a reasonable period.

11. Changes to these Terms

We may update these Terms from time to time. The date at the top shows the latest version. Continuing to use the Service after a change means you accept the updated Terms.

12. Governing law

These Terms are governed by the laws of the Arab Republic of Egypt. Any dispute will be handled by the competent courts of Cairo, Egypt.

13. Contact

Questions about these Terms: info@dotsaap.site.